Privacy Policy

Overview

Pet Food Store ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using our services, you consent to the data practices described in this policy.

1. Information We Collect

1.1 Personal Information

We collect information you provide directly to us, including:

• Name, email address, and phone number
• Shipping and billing addresses
• Payment information (processed securely by third-party processors)
• Account credentials and preferences
• Pet information you choose to provide
• Communication preferences

1.2 Automatically Collected Information

When you use our website, we automatically collect certain information:

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on our site
• Referring website or source
• Cookies and similar tracking technologies

1.3 Third-Party Information

We may receive information about you from third parties, such as social media platforms, marketing partners, or public databases, which we combine with information we collect directly.

2. How We Use Your Information

We use the information we collect for various purposes:

• Process and fulfill your orders
• Provide customer service and support
• Send order confirmations and shipping updates
• Personalize your shopping experience
• Send marketing communications (with your consent)
• Improve our products and services
• Prevent fraud and ensure security
• Comply with legal obligations
• Analyze website usage and performance

3. Information Sharing and Disclosure

3.1 Service Providers

We share information with trusted third-party service providers who help us operate our business:

• Payment processors and financial institutions
• Shipping and logistics companies
• Cloud hosting and data storage providers
• Email and marketing service providers
• Analytics and advertising partners

3.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights and property
• Prevent fraud or illegal activities
• Protect the safety of our users and the public

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure data centers with access controls
• Regular security audits and monitoring
• Employee training on data protection
• Limited access to personal information on a need-to-know basis

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

5. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how you use our site
• Marketing Cookies: Used to show relevant advertisements
• Preference Cookies: Remember your settings and preferences

You can control cookie preferences through your browser settings, but disabling certain cookies may affect website functionality.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we process your information

To exercise these rights, please contact us using the information provided below.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Account information is typically retained for the duration of your account and for a reasonable period afterward to comply with legal obligations.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

10. Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us: